This resource will be of interest to tutors working with workplace or business learners. This is especially designed for learners working in groups. An 8 part step-by-step process is provided. Worksheets and exercises are given to help learners apply the skills they are learning. Recommended for all tutors teaching team and problem-solving skills.

Working together. Sharing responsibility. Depending on each other. These are probably things your team does well already. Now you can add "solving problems" to the list. Whether it's a work group, ad hoc committee or management team, it can be difficult for people to make decisions together. The key is unifying everyone around a common mission and leveraging individual strengths to achieve it. Table Of Contents: * Part 1: Problem Solving and Decision Making Overview (Problem Solving and Decision Making Benefits. Team Learning Objectives. What Is a Problem, Anyway? Problem Characteristics. Consumer Tech Case Problem. Problem-Solving Methodology. Problem-Solving/Decision-Making Outline. Part Summary) * Part 2: Communication Dynamics (Developing Good Communication Skills. What Makes Team Meetings Work? Team Meeting Roles. Documentation during Team Meetings. The Bottom Line. Six Steps to Team Problem Solving. Part Summary) * Part 3: Step 1: Problem Recognition (The Iceberg or 80/20 Rule. Involving Stakeholders. Opening Discussion-A Good Place to Start. Problem Recognition Tools. Brainstorming Guidelines. Part Summary) * Part 4: Step 2: Problem Labeling (The Iceberg Rule Again. What Is a Problem Label? How to Find a Problem Label. Part Summary) * Part 5: Step 3: Problem-Cause Analysis (That Iceberg Again. Distinguishing Cause from Effect. Six Tools to Identify Problem Causes. Have You Done It? Part Summary) * Part 6: Step 4: Optional Solutions (Creating a List of Alternatives. The Creativity Process. Part Summary) * Part 7: Step 5: Decision Making (Choosing a Course of Action. How to Make a Decision. Part Summary) * Part 8: Step 6: Implementation (Putting Your Plan into Action. Six Action Planning Tools. Part Summary) * Appendix.