The CRM handbook : a business guide to customer relationship management / Jill Dyché.

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TextLanguage: English Series: Addison-Wesley information technology seriesPublication details: Boston : Addison Wesley, c2002.Description: xxiv, 307 p. : ill. ; 24 cmISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Open Shelf	Albukhary International University LEVEL 2				HF 5415.5 .D94 2002 (Browse shelf(Opens below))					Available			1100026194
	Open Shelf	Albukhary International University LEVEL 2				HF 5415.5 .D93 2002 (Browse shelf(Opens below))					Available			1100011017

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Includes bibliographical references (p. 281-286) and index.

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