Telephone skills that satisfy customers : unleash the full potential of the telephone / Rick Conlow, Doug Watsabaugh

By:

Conlow, Rick

Contributor(s):

Watsabaugh, Doug

Material type:

TextSeries: Fifty-Minute seriesPublication details: [s.l.] : Axzo Press, c2009.Description: ii, 108 p. : ill. ; 26 cmISBN:

9781426018466
1426018460
9788130918389

Subject(s):

LOC classification:

BJ 2195 .C66 2009

Summary: They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with all the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment on the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Open Shelf	Albukhary International University LEVEL 2				BJ 2195 .C66 2009 (Browse shelf(Opens below))					Available			1100028934
	Open Shelf	Albukhary International University LEVEL 2				BJ 2195 .C68 2011 (Browse shelf(Opens below))					Available			1100023796

Total holds: 0

They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with all the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment on the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers.

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