Part One The World of Organizational Behavior Chapter One Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct Chapter Two Managing Diversity: Releasing Every Employee's Potential Chapter Three Organizational Culture, Socialization, and Mentoring Chapter Four International OB: Managing across Cultures Part Two Individual Behavior in Organizations Chapter Five Key Individual Differences and the Road to Success Chapter Six Values, Attitudes, Job Satisfaction, and Counterproductive Work Behaviors Chapter Seven Social Perceptions and Attributions Chapter Eight Foundations of Motivation Chapter Nine Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement Part Three Group and Social Processes Chapter Ten Group Dynamics Chapter Eleven Developing and Leading Effective Teams Chapter Twelve Individual and Group Decision Making Chapter Thirteen Managing Conflict and Negotiating Part Four Organizational Processes Chapter Fourteen Communicating in the Digital Age Chapter Fifteen Influence, Empowerment, and Politics Chapter Sixteen Leadership Chapter Seventeen Organizational Design, Effectiveness, and Innovation Chapter Eighteen Managing Change and Stress Learning Module A Self-Management (Web) Learning Module B Performance Appraisal (Web) Learning Module C Additional Leadership Models (Web) Learning Module D Research Methods in OB (Web) Endnotes Glossary/Subject Index Name and Company Index

In its tradition of being an up-to-date, relevant and user-driven textbook, Kreitner and Kinicki's approach to organizational behavior is based on the authors' belief that reading a comprehensive textbook is hard work; however, the process should be interesting and sometimes even fun. The authors' commitment to continuous improvement makes complex ideas understandable through clear and concise explanations, contemporary examples, a visually appealing photo/art program, and/or learning exercises. The authors respond to user feedback by ensuring the text covers the very latest OB research and practices. Key topics, such as diversity in organisations, ethics, and globalisation, are recommended by the Association to Advance Collegiate Schools of Business (AACSB) and the Association of Collegiate Business Schools and Programs (ACBSP).