Armstrong's handbook of management and leadership : developing effective people skills for better leadership and management / by Michael Armstrong; Tina Stephens
Material type:
TextLanguage: English Publication details: New Delhi : Kogan Page, 2008.Description: x, 242 pages ; 25 cmISBN: - 9780749465520
- 0749465522
- HD 38.15 .A76 2008
Contents:
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| Open Shelf | Albukhary International University LEVEL 2 | HD 38.15 .A76 2008 (Browse shelf(Opens below)) | Available | 1100023877 |
Total holds: 0
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
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