Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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TextPublication details: New York, NY : McGraw-Hill Irwin, c2013.Edition: 6th edDescription: xxvii, 642 p. : ill. ; 26 cmISBN:

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Holdings
Item type	Current library	Call number	Status	Barcode
Open Shelf	Albukhary International University LEVEL 2	HD 9980.5 .S37 2009 (Browse shelf(Opens below))	Available	1100027077
Open Shelf	Albukhary International University LEVEL 2	HD 9980.5 .Z46 2013 (Browse shelf(Opens below))	Available	1100032170
Open Shelf	Albukhary International University LEVEL 2	HD 9980.5 .Z452 2013 (Browse shelf(Opens below))	Available	1100023218
Open Shelf	Albukhary International University LEVEL 2	HD 9980.5 .Z458 2013 (Browse shelf(Opens below))	Available	1100024157
Open Shelf	Albukhary International University LEVEL 2	HD 9980.5 .Z45 2011 (Browse shelf(Opens below))	Available	1100010869
Open Shelf	Albukhary International University LEVEL 2	HD 9980.5 .S47 2008 (Browse shelf(Opens below))	Available	1100010868

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Includes bibliographical references and index.

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