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Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

By: Contributor(s): Material type: TextPublication details: New York, NY : McGraw-Hill Irwin, c2013.Edition: 6th edDescription: xxvii, 642 p. : ill. ; 26 cmISBN:
  • 9780071086967 (Int'l ed.)
  • 007108696X (Int'l ed.)
  • 0078112052
  • 9780078112058 (alk. paper)
Subject(s): LOC classification:
  • HD 9980.5 \b .Z46 2013
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Holdings
Cover image Item type Current library Home library Collection Shelving location Call number Materials specified Vol info URL Copy number Status Notes Date due Barcode Item holds Item hold queue priority Course reserves
Open Shelf Albukhary International University LEVEL 2 HD 9980.5 .S37 2009 (Browse shelf(Opens below)) Available 1100027077
Open Shelf Albukhary International University LEVEL 2 HD 9980.5 .Z46 2013 (Browse shelf(Opens below)) Available 1100032170
Open Shelf Albukhary International University LEVEL 2 HD 9980.5 .Z452 2013 (Browse shelf(Opens below)) Available 1100023218
Open Shelf Albukhary International University LEVEL 2 HD 9980.5 .Z458 2013 (Browse shelf(Opens below)) Available 1100024157
Open Shelf Albukhary International University LEVEL 2 HD 9980.5 .Z45 2011 (Browse shelf(Opens below)) Available 1100010869
Open Shelf Albukhary International University LEVEL 2 HD 9980.5 .S47 2008 (Browse shelf(Opens below)) Available 1100010868
Total holds: 0

Includes bibliographical references and index.

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