Unit 1 Intrapersonal Effectiveness: Understanding Yourself 1. Journey into Self-awareness 2. Self-disclosure and Trust 3. Establishing Goals Consistent with Your Values and Ethics 4. Self-management Unit 2 Interpersonal Effectiveness: Understanding and Working with Others 5. Understanding and Working with Diverse Others 6. The Importance and Skill of Listening 7. Communicating Effectively 8. Persuading Individuals and Audiences Unit 3 Understanding and Working in Teams 9. Negotiation 10. Building Teams and Work Groups 11. Managing Conflict 12. Achieving Business Results through Effective Meetings 13. Facilitating Team Success 14. Making Decisions and Solving Problems Creatively Unit 4 Leading Individuals and Groups 15. Power and Politicking 16. Networking and Mentoring 17. Coaching and Providing Feedback for Improved Performance 18. Leading and Empowering Self and Others 19. Project Management

Takes a fresh look at the key skills necessary for personal and managerial success in organizations. This book is organized into 4 sections (Understanding Yourself, Understanding Others, Understanding Teams, and Leading) that can be used collectively or modularly depending on the instructors' preferences and students' needs.