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Cultural competence for public managers : managing diversity in today's world / by Espiridion Borrego, Richard Greggory Johnson III.

By: Contributor(s): Material type: TextTextLanguage: English Publication details: Boca Raton, FL : CRC Press, c2012. Description: xix, 394 pages. : illustration. ; 25 cm. + 1 DVD (4 3/4 in.)ISBN:
  • 9781439828076
Subject(s): LOC classification:
  • HF 5549 .5 .M5 .B67 2012
Contents:
Introduction to cultural competence : do I really need to be culturally competent? -- Why cultural competence is important -- How globalization and immigration are changing the world -- Defining cultural competence for public managers -- Cultural competencies -- Cultural competence for executives, managers, supervisors, and employees -- Experiences from successful multicultural and diversity programs -- Cultural competencies for executives -- Cultural competencies for middle managers and supervisors -- Cultural competencies for employees -- Building the culturally competent organization -- Establishing the organizational cultural competence framework -- Human resource management and cultural competence -- Using cultural competence to develop international collaborations -- Cases in cultural competence -- Cultural competence in health care -- Cultural competence in higher education -- Resolving diffi cult employee issues -- The human resource office : the last resort -- Where do we go from here? -- What the future holds : more change.
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Holdings
Item type Current library Call number Status Barcode
Open Shelf Albukhary International University LEVEL 2 HF 5549.5 .M5 .B67 2012 (Browse shelf(Opens below)) Available 1100019700
Audio-visual Materials Albukhary International University LEVEL 1 HF 5549.5 .M5 .B67 2012 (Browse shelf(Opens below)) Available 1100019701
Total holds: 0

Book is accompanied by one computer optical discs entitled "cultural competence for public managers: managing diversity in Today's world" bearing the same call number and available at Bahagian Media.

Includes bibliographical references p. 365-379) and index.

Introduction to cultural competence : do I really need to be culturally competent? -- Why cultural competence is important -- How globalization and immigration are changing the world -- Defining cultural competence for public managers -- Cultural competencies -- Cultural competence for executives, managers, supervisors, and employees -- Experiences from successful multicultural and diversity programs -- Cultural competencies for executives -- Cultural competencies for middle managers and supervisors -- Cultural competencies for employees -- Building the culturally competent organization -- Establishing the organizational cultural competence framework -- Human resource management and cultural competence -- Using cultural competence to develop international collaborations -- Cases in cultural competence -- Cultural competence in health care -- Cultural competence in higher education -- Resolving diffi cult employee issues -- The human resource office : the last resort -- Where do we go from here? -- What the future holds : more change.

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