Why CRM doesn't work : how to win by letting customers manage the relationship / Frederick Newell ; foreword by Seth Godin.

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Material type: Text

TextPublication details: London : Kogan Page, 2003.Description: xvii, 263 pages ; 24 cmISBN:

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Item type	Current library	Call number	Status	Barcode
Open Shelf	Albukhary International University LEVEL 2	HF 5415.5 .N49 2004 (Browse shelf(Opens below))	Available	1100023785

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